Documents

Customer Information Form

Download, complete and include our customer form inside the box with your oboe.

Ross Gouger Customer Form

Download, complete and include in the box with your gouger.

How to Insure your Instrument

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Shipping Recommendations

 

  • Packing begins on the inside of the case.  If the joints of your instrument are loose inside the case you can add paper towels or tissue paper to the ends of the joints which will prevent sliding back and forth.  You can also add a couple layers of paper towels on top of the joints to remove any space between the instrument and the lid.
  • Once the instrument is snug on the inside of the case, I usually wrap one layer of bubble wrap around the outside of the case and tape it together.  I do not do this step for extra cushion, but for security. In a worst case scenario, if the box was broken open during transit, this step would keep the instrument case from flying open and your instrument from spilling out.
  • Box size DOES matter! Bigger box and lots of peanuts=more security, FALSE!  If you use a really large box with lots of peanuts, your instrument case will move around more than you think, peanuts compress.  I recommend a box that gives you a couple inches of space for packing all around the instrument case.
  • Packing Material.  There are lots of different packing materials.  The most readily available are bubble wrap, styrofoam peanuts, and your favorite hometown newspaper.  I don’t care which one you use, but whichever one you choose make sure all voids are filled. If you use styrofoam peanuts, pre-compress by pressing down on them and use more than you think.  When you close the lid on the box, you should be able to shake the box and feel nothing moving on the inside.
  • Tape.  Tape ALL box seams!  If you are reusing a box, always re-tape the bottom to be extra secure.
  • Which carrier to choose?  We recommend Fedex and UPS Ground service.  Most of the country can ship to Onks Woodwind in a 2-3 day window, which we feel is safe and sufficient.  Next Day, Two Day and Three Day services are also available for those further away or on a time crunch.  Whichever carrier and method you choose, you always want to be able to track your instrument.
  • Return shipping from Onks. We are happy to return ship to your residence or business. We have noticed that shipping to commercial addresses has been the most secure and timely, especially with regards to FedEx and UPS. If you do not have a commercial address that you can use, we are recommending HAL. This refers to “Hold At Location.” We can ship your instrument(s) to a FedEx Office or UPS Store location closest to your residence. We feel this is more secure than shipping to a residence as it will be held securely inside a climate controlled building and you will have to show an ID at pickup to confirm you are the recipient. If you would like to take advantage of this return shipping option, check the HAL box on our customer information form.
  • Insurance.  Shipping insurance is highly recommended. We recommend having your instruments insured via your own homeowners or other musical instrument insurance company. Your insurance policy should also cover your instrument during transit. Onks Woodwind Specialist’s insurance policy will cover your instrument for the return shipment after repairs have been completed. Check out our article called “How to insure your instrument” on our website.

 

Click here to download our shipping recommendations and a printable address label for your box.

Crack Prevention

Wood oboes slowly expand and contract constantly throughout the year. For most of the year, the changes our oboes go through are so small we hardly ever notice. When there is a sudden change in weather; i.e. temperature, the oboe can’t keep up with its normal slow changes which results in major regulation issues and even cracking. It is up to us to give our oboe the utmost care during these most critical times of the year. Below are a few points which can be followed to help prevent your oboe from cracking.

• When the weather turns cold do not play your oboe if it feels cool to the touch. Your oboe needs to warm up from the outside to the inside. This means, do not blow through your oboe to warm it up, but hold it in your hands or put it under your arm. When the oboe feels like it is back up to room temperature then it is safe to start playing it.

• It is critical that the upper joint be warmed up all the way through the wood. Doing this will warm up the metal octave vents and drastically reduce the chance of moisture forming in the octave vents. There is no true way to avoid getting moisture stuck in your tone holes, but this step will help.

• After your oboe is up to room temperature, I suggest warming up by playing 5-note groups in the lower register of your oboe not going above a 2nd line G for the first couple minutes. This will allow the instrument to completely finish warming up before the left hand tone holes are opened, which will hopefully help reduce the chance of condensation forming in those tone holes.

• Moisture- Your wooden oboe was once a tree which had natural moisture such as tree sap and water. Once the tree is cut down and machined into a musical instrument we have to maintain a certain amount of moisture in order for the wood to not dry out. There are many different thoughts on how moisture should be “applied.” We believe you should oil your oboe. You should oil your oboe 2-3 times a year, or have your professional repair technician do this for you. If you are buying a brand new oboe, oiling once a week for a couple months would be wise. You never know how long a new oboe has been setting around and in what conditions it has been setting. For more information about oiling, search onksws.com for oiling procedures.

• Humidifiers- I always keep a humidifier in my oboe case. Your oboe spends most of its time in the case, so I like to have the environment inside the case to be as stable as possible. Now, I have no proof that the humidifier actually does anything, but it definitely doesn’t hurt. And as cheap as humidifiers are, why wouldn’t you do this step if there is a possibility it will help prevent cracking!

• After you have finished playing your oboe and are putting it away in its case, you have to remove all excess water, spit, and condensation from the oboe. This step is essential to help prevent cracks form in your oboe. First, feather or swab out your oboe to remove any visible condensation from the bore of the oboe. Second, on the upper joint, use cigarette paper to check for moisture in the closed keys. Do not leave any spit in the tone holes of the closed keys, doing so will result in the wood expanding too quickly which leads to cracking. If the cigarette paper is wet continue this process until all moisture is gone. Third, prop open your trill keys before closing up your case. This will insure that any lingering condensation in the trill tone holes will fall out or evaporate. To prop the trills open, I use the cardboard protective wrapping from a razor blade. It is a perfect thickness to slip down in between the trill levers and the trill keys. Just remember to pull the material out of the trills before you re-assemble the oboe.

• Please don’t hesitate to contact us if you have any questions or concerns regarding these issues.

 

If you would like to download this information in a printable version, click here.